Frequently Asked Questions

Alaia Belize is a top luxury Oceanfront resort in Belize offering studios, suites and villas along with extensive dining, wellness and adventure experiences.

The property is in Belize, giving guests easy access to both the Belize Barrier Reef and inland rainforest attractions.

Choices include modern Vista Studios and Suites in the heart of the resort, secluded family-style Reef House Suites, and spacious three-bedroom Oceanfront Villas that feature private plunge pools.

Yes, the three-bedroom Oceanfront Villas come with their own private plunge pools.

Yes. Stay four nights and receive the fifth night free, or stay five nights and receive the sixth night free. The offer applies to all studios, suites and villas and free night varies by travel dates.

Yes. A Drinks & Dining all-inclusive plan is available for US$199 per person, per night and covers meals ranging from rooftop dinners to frozen beach drinks, specialty theme nights and more at six restaurants and four bars.

The resort features six distinctive restaurants and four vibrant bars, including Belize’s first rooftop bar and lounge that frames an infinity-edged pool.

Guests can book Master Mixology Classes, intimate Chef’s Tables in The Cellar at Sea Salt, and enjoy Asian and Nikkei cuisine at the rooftop bar.

The Wellness Your Way package for two includes 60-minute full-body massages, facial and body scrub options, steam-room access, a private sunrise yoga session on the Vista Rooftop, a private cabana at the Reef House quiet pool, a curated wellness gift bag and a detox cocktail.

The resort arranges reef-to-rainforest adventures such as snorkeling along the Belize Barrier Reef, exploring the Great Blue Hole, and visiting Mayan ruins at Xunantunich and Caracol.

Yes. A romantic add-on package costs US$1,375 per couple (including taxes and service charges) and bundles a couples massage, an afternoon in a private poolside cabana, a private reef excursion aboard the resort’s Reel Escape boat, a golf-cart outing to Secret Beach, and a sunset beach dinner for two.

Families can enjoy spacious two-bedroom suites at Reef House, kid-friendly menus, beach s’mores, obstacle-course fun, cookie-making sessions and golf-cart trips to Secret Beach.

Distinctive features include Belize’s first rooftop bar, on-property reef excursions, private plunge-pool villas, and curated experiences spanning mixology, chef’s tables and wellness journeys.

Guest Ambassador Eric Mendez is the resort’s go-to person for insider tips on both on-property activities and local Belizean adventures.

Reservations and package bookings can be completed directly through the resort’s website links labeled “Learn More and Book,” “Go All-Inclusive,” and similar prompts.

Yes. The resort lists numerous add-ons—such as Chef’s Tables, spa treatments, cabanas, golf carts and private celebrations—that can be explored and reserved online.

The secluded Reef House Suites provide a more relaxed, family-style environment away from the resort’s lively center.

For US$199 per person, per night, the plan includes rooftop dinners, frozen beach drinks, themed specialty nights and access to all six restaurants and four bars.

Yes. Golf carts are used for experiences like trips to Secret Beach and can be arranged as part of packages or add-ons.

Yes, the Reef House quiet pool provides a serene setting, and selected packages include a private cabana in this area.

Yes. The resort houses Belize’s first rooftop bar and lounge, which frames an infinity-edged pool and serves eclectic Asian and Nikkei cuisine with sweeping sunset views.

K’in Spa at Alaia Belize provides 60-minute full-body massages, facials, luxurious body scrubs, and access to a tranquil steam room for relaxation and rejuvenation.

Yes. Poolside cabanas can be secured as add-ons through the resort’s “Elevate your stay” options and are also included in selected promotions such as the free-night offer and romance package.

Yes. Guests can book exclusive outings on Reel Escape, the resort’s private vessel used for personalized reef excursions that are included in select add-on packages such as the Romance package.

Yes. The Wellness Your Way package includes a private sunrise yoga session held on the Vista Rooftop, giving guests a tranquil start to the day with panoramic island views.

Yes. Private celebrations are available through the resort’s “Elevate your stay” add-on experiences and can be explored and booked directly on the Alaia Belize website.

Each Reef House Suite features two bedrooms, providing spacious accommodations well-suited for families or small groups.

The resort features three distinct pools: a beach-level resort pool lined with palm-tree cabanas, an infinity-edged pool on Belize’s first rooftop bar and lounge, and a secluded quiet pool at Reef House designed for tranquil relaxation.

Each Oceanfront Villa features three bedrooms and includes its own private plunge pool, providing ample space and added luxury for families or groups.

The modern Vista Studios and Suites sit in the heart of Alaia Belize, placing guests steps away from the main pool, dining venues and other central amenities.

Elevate-your-stay add-ons include Chef’s Table dinners in The Cellar, Master Mixology Classes, K’in Spa treatments, private poolside cabanas, golf-cart rentals and fully tailored private celebrations, all of which can be reserved online.

Yes. Alaia Belize offers Oceanfront Reef House Suites in both two-bedroom and three-bedroom configurations, giving guests a choice of spacious ocean-facing accommodations within the Reef House enclave.

The Oceanview Vista Studio is a modern studio-style room that features panoramic ocean views while keeping guests close to the resort’s central amenities.

Yes. Alaia Belize hosts rotating specialty theme nights across its six restaurants and four bars, and these events are included for guests who purchase the Drinks & Dining all-inclusive plan.

Yes. The accommodation list includes an Oceanview Vista One Bedroom Suite for guests who want separate living and sleeping areas with ocean views.

Yes. Guests can choose the Garden View Reef House Two Bedroom Suite within the Reef House enclave.

Yes. The Resort View Vista Studio is one of the available accommodation categories in the Vista building.

Yes. The resort features a “Dive the Belize Barrier Reef” package listed under its Offers section, which pairs accommodations with tailored diving adventures on the nearby reef. Full details and booking options are available directly on the Alaia Belize website.

Three current promotions feature cabanas: the free-night offer gives a complimentary poolside cabana for one day, the Wellness Your Way package reserves a private cabana at the Reef House quiet pool, and the Romance add-on package includes an afternoon in a private poolside cabana.

Yes. A couples massage is part of the Romance add-on package, and the Wellness Your Way package also includes side-by-side 60-minute full-body massages for two people.

Guests can enjoy Caribbean-inspired fare throughout the resort, eclectic Asian and Nikkei dishes at Belize’s first rooftop bar and lounge, plus rotating specialty theme-night menus across the six restaurants and four bars.

Yes. Alaia Belize offers free self-parking on site for guests with vehicles.

Yes. Guests have access to an on-site gym during their stay.

The property comprises 154 individually furnished rooms and suites.

Guests must be at least 18 years old to check in at the resort.

Yes. The resort is affiliated with the International LGBTQ+ Travel Association (IGLTA) and explicitly welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Yes. Complimentary cribs are available on request, while rollaway or extra beds can be provided for BZD 150.00 per night.

Yes. Free in-room Wi-Fi is provided to all guests throughout their stay.

Yes. Alaia Belize offers luggage storage for guests who arrive early or depart later in the day.

Yes. Guests have access to on-site shopping facilities during their stay.

Yes. Guests can take advantage of both express check-in and express check-out services during their stay.

Each room is equipped with in-room recycling facilities and energy-efficient LED light bulbs as part of the resort’s eco-conscious practices.

All accommodations feature premium bedding, air-conditioning with ceiling fans, heating, free Wi-Fi, 53-inch Smart TVs with cable channels, laptop-friendly workspaces, wardrobes/closets, cookware, dishes and utensils, and complimentary cribs on request.

Breakfast is offered as a cooked-to-order option for an additional surcharge; it is not automatically included in the room rate.

Yes. Guests depart directly from the resort’s own dock, which sits about 600 yards from the Belize Barrier Reef, making dive and snorkel trips exceptionally convenient.

Yes. The suspended rooftop pool is an adults-only area, offering panoramic 360-degree views alongside the rooftop bar and lounge.

Yes. Evenings feature live performers and classic Cuban-inspired mixology in the air-conditioned Piano Bar located within the resort.

Yes. K’in Spa includes access to a tranquil sauna, complementing its menu of massages, facials and body scrubs.

Guests can enjoy oversized beach games such as chess and cornhole, along with convenient shower and foot-wash stations for sandy days by the sea.

The resort’s private dock is situated about 600 yards from the Belize Barrier Reef, allowing guests to reach the reef within minutes for snorkeling or diving excursions.

All accommodations at Alaia Belize come equipped with 53-inch Smart TVs that include cable channels for guest entertainment.

Yes. Every room and suite features a laptop-friendly workspace as part of the standard in-room amenities.

Yes. K’in Spa features a tranquil steam room that guests can access as part of their spa experience.

Yes. The standard in-room amenities list confirms that every room and suite provides cookware, dishes and utensils, making it easy for guests to prepare light meals or snacks.

Yes. All accommodations are equipped with both air-conditioning and ceiling fans to ensure comfort in Belize’s tropical climate.

Yes. Convenient beachside shower and foot-wash stations are available for guests to rinse off sand after enjoying the shore.

Yes. Alaia Belize lists a “Luxury Like A Local” offer among its vacation packages.

Yes. Guests are required to show a photo ID and credit card at check-in.

Yes. Guests need to let Alaia Belize, Autograph Collection know their expected arrival time in advance, either through the Special Requests box when booking or by contacting the property directly.

Yes. Alaia Belize, Autograph Collection accepts special requests, but they are subject to availability and additional charges may apply.

Yes. Children of all ages are welcome at the property. Guests should add the number and ages of children in their group when searching to see correct prices and occupancy information.

Yes. The property has a seawall, and access to the water is limited. The area is described as suitable for sunbathing, relaxation, and enjoying the ocean.

Alaia Belize is listed as a 2-minute walk from San Pedro Beach. The hotel area information also lists San Pedro Beach at 20 meters from the property.

Breakfast is available as either a buffet or à la carte. In the retrieved Booking.com availability example, breakfast is listed at US$32.

Yes. Nearby listings include Ricos Bar & Grill at 10 meters, San Telmo Restaurant at 100 meters, and The Baker at 150 meters from the property.

Yes. The retrieved room listings show that Resort View Vista One Bedroom Suite, Oceanview Vista One Bedroom Suite, and Garden View Reef House Two Bedroom Suite include private kitchens and balconies.

Alaia Belize is listed under the Autograph Collection hotel chain/brand.

Yes. The property listing identifies Tea/Coffee Maker in All Rooms, and the listed room options include a coffee machine.

Yes. The property description states that all rooms feature soundproofing, ensuring a restful environment for guests.

Yes. The dining information lists vegetarian dietary options for dinner.

The retrieved hotel area information names Sea Salt and The Deck among the six on-site restaurants. Sea Salt is listed with American, Caribbean and local cuisine, while The Deck is listed with pizza, seafood, local, international and European cuisine.

The Booking.com listing shows Alaia Belize scoring 9.1 for Staff, 9.0 for Facilities, 9.5 for Comfort, 8.2 for Value for money, and 9.4 for Free WiFi.

The retrieved room listings show Resort View Vista Studio at 36 m², Oceanview Vista Studio at 39 m², Resort View Vista One Bedroom Suite at 128 m², Oceanview Vista One Bedroom Suite at 130 m², and Garden View Reef House Two Bedroom Suite at 109 m².

North Ambergris Caye Beach is listed as a nearby beach, located 3.8 km from the property.

The retrieved hotel area information lists San Pedro Airport, Caye Caulker Airport, and Caye Chapel Airport among the closest airports.

The property description lists a rooftop swimming pool, sun terrace, garden, and outdoor play area among the resort’s facilities.

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Guests are required to show a photo ID and credit card at check-in.

No. Cancellation and prepayment policies vary according to accommodation type, so guests should check the conditions that apply to their selected option when booking.

Yes. Cash is listed as an accepted payment method for settling charges on site.

Yes. Non-smoking rooms are listed among the property’s most popular facilities.

The retrieved listing shows a Resort View Vista Studio at US$13,500 plus US$2,565 in taxes and fees for 15 nights. It shows an Oceanview Vista Studio at US$14,550 plus US$2,765 in taxes and fees for 15 nights; both listed examples are non-refundable and payable to the property before arrival.

Yes. Room service is listed among the property's most popular facilities.

The retrieved listing shows a Resort View Vista One Bedroom Suite at US$15,450 plus US$2,936 in taxes and fees, an Oceanview Vista One Bedroom Suite at US$15,900 plus US$3,021, and a Garden View Reef House Two Bedroom Suite at US$17,250 plus US$3,278. These listed examples are non-refundable and payable to the property before arrival.

No. The number of cribs and extra beds allowed depends on the selected accommodation option, and all cribs and extra beds are subject to availability.

No. Prices for cribs and extra beds are not included in the total price and must be paid separately during the stay. Cribs for ages 0–2 are listed as free upon request, while extra beds are listed at US$75 per night.

Couples particularly like the location and rated it 9.4 for a two-person trip in the retrieved property listing.

The retrieved property description lists Alaia Belize as 0.6 mi from the airport in San Pedro. San Pedro Airport is also listed among the closest airports.

The retrieved listing shows the Resort View Vista Studio, Oceanview Vista Studio, Resort View Vista One Bedroom Suite, and Oceanview Vista One Bedroom Suite with 1 king bed. The Garden View Reef House Two Bedroom Suite is shown with 1 king bed and 1 queen bed.

Yes. A Resort View Vista 2 Bedroom Suite is listed among the accommodation pages for Alaia Belize Autograph Collection.

Yes. The property description states that rooms feature private bathrooms, and the listed room examples identify attached bathrooms.

The retrieved dining information lists dinner ambience options including modern, romantic, family-friendly, and traditional. Vegetarian dietary options are also listed for dinner.

All three outdoor pools are open daily from 8:00 AM to 8:00 PM, and cabanas can be rented for an additional charge during those hours.

Yes. All three outdoor pools are equipped with sun loungers and pool umbrellas, and guests may also reserve cabanas for added comfort.

Yes. The resort offers both a swim-up bar and a separate poolside bar, allowing guests to enjoy drinks without leaving the water.

Yes. The on-site K’in Wellness Center provides manicures and pedicures in addition to facials, Swedish massages and other spa treatments.

Yes. Guest bathrooms at Alaia Belize are equipped with hair dryers.

The Expedia listing mentions fishing and boating as activities available to active travelers. It also lists snorkeling and scuba diving.

The retrieved Expedia photo gallery identifies Alaia Belize, Autograph Collection as a luxury 4.5-star property. It also shows a 9.4 rating.

Yes. Alaia Belize offers concierge services to assist guests with arrangements such as tours, dining reservations and other personalized requests.

The Expedia listing states that Alaia Belize is located close to San Pedro Belize Express Water Taxi and San Pedro Town Hall.

The Expedia listing says guest reviews give top marks for the pool, helpful staff, and first-rate property condition.

Yes. Alaia Belize, Autograph Collection features a rooftop terrace alongside its adults-only rooftop pool and bar, providing elevated ocean and island views for guests to enjoy.

Yes. The Expedia listing says guests can enjoy international cuisine and ocean views at Alaia Belize’s six on-site restaurants.

Yes. The dining information for Alaia Belize lists vegetarian dietary options for dinner across its on-site restaurants, ensuring plant-based choices are available.

Yes. Room amenities include an in-room safe for securely storing valuables.

Yes. The property description lists an outdoor play area among the resort’s facilities, giving younger guests a dedicated space for recreation.

Alaia Belize, Autograph Collection is listed as a luxury 4.5-star property on Expedia.

Yes. The resort lists a vegetable garden among its on-site amenities, giving guests an added touch of greenery within the grounds.

Cancellation and prepayment terms differ by accommodation type; guests should review the specific conditions for their selected room or package when booking.

Yes. The on-site K’in Wellness Center lists aromatherapy among its available spa services, alongside massages and facials.

Yes. Alaia Belize provides ATM and banking services on the property so guests can easily access cash or handle basic banking needs during their stay.

Standard check-in begins at 4:00 PM. Check-out is at 11:00 AM.

Alaia Belize, located on Ambergris Caye, can be reached by a 15-minute flight from Philip Goldson International Airport (BZE) to San Pedro Airport (SPR) or by a 90-minute water-taxi journey, which first requires a taxi transfer from the airport to the dock. The resort offers one complimentary round-trip shuttle per room between the San Pedro Airstrip or Water Taxi Pier and the property, with no additional charge.

Complimentary high-speed Wi-Fi is available in every guest room and throughout the resort. Guests can stay connected at no additional charge anywhere on the property.

Pets are not permitted at Alaia Belize. Certified service animals are welcome, are exempt from fees, and guests may be asked to present the required documentation upon request.

Alaia Belize does not provide on-site childcare or supervised kids’ club services.

For standard reservations, cancellations made at least 14 days before arrival are free; cancellations within 14 days incur a 50% charge, and early departures are non-refundable. For Festive Period bookings, cancellations up to 90 days before arrival are free; cancellations after this period incur a 100% charge, and any unused nights from early check-out are non-refundable.

Alaia Belize’s resort grounds are mobility-friendly, featuring ramps strategically placed along pathways connecting guestrooms to dining outlets. These ramps enhance accessibility for guests with mobility needs.

Alaia Belize enforces a strict no-smoking policy; smoking is not permitted anywhere on the premises.

Alaia Belize features six versatile event spaces totaling 2,656 m²—including indoor meeting rooms, a rooftop venue and oceanfront settings—that can host up to 1,000 guests. Each venue is equipped with audiovisual technology, catering options and flexible layouts. An in-house events team is on hand to plan meetings, weddings and private celebrations, and a destination-management (DMC) service can be arranged on request to coordinate every detail.

The Expedia amenities list confirms that active travelers can take part in fishing and boating during their stay at Alaia Belize.

Alaia Belize provides a 24/7 guest fitness center featuring treadmills, ellipticals, free weights, stationary bikes, and stretching mats. Complimentary Yoga and AquaFit sessions, organized through the Spa, are also available to all guests.

Secured on-site parking is available for guests using Alaia-branded golf carts. Guests parking vehicles from third-party vendors may do so at their own risk, as the resort does not assume liability.

In-room dining is offered daily. Breakfast service runs from 6:30 a.m. to 11:00 a.m., and an all-day menu is available from 11:00 a.m. to 11:00 p.m.

Alaia Belize offers on-site scuba diving instruction and full PADI certification. The resort’s dive shop provides both refresher courses and the complete PADI Open Water Certification program.

Most, if not all, of the resort’s restaurants and bars maintain a resort-casual dress code. Guests are encouraged to wear comfortable, polished casual attire when dining or enjoying drinks on the property.

K’in Spa + Wellness Centre is open daily from 8:00 a.m. to 6:00 p.m. Services are provided by appointment only, and advance reservations are encouraged.

The nearest airport is San Pedro Airport (John Greif II Airport, SPR) on Ambergris Caye, located about a five-minute drive south of Alaia Belize. The resort provides complimentary pick-up and drop-off between SPR and the property as well as a free shuttle to and from the San Pedro Water Taxi Pier. Guests should contact the resort at least 24 hours before arrival to arrange these transfers.

Alaia Belize offers on-site laundry, pressing, and steaming services. Turnaround time is typically 2–4 hours, depending on the guest’s request. A per-item surcharge applies.

Cancellation for hurricanes or other severe weather events is governed by the specific rate plan selected at the time of booking. Policies vary by reservation type, and the applicable terms are clearly displayed during the booking process.

For assistance, call +501-226-3100 or toll-free 1-866-352-1163, or email reservations@alaiabelize.com.

Yes. Alaia Belize maintains a visual imagery vault that is shared with travel agents and online travel agencies upon request; email reservations@alaiabelize.com to obtain access and usage rights.

Alaia Belize is located on Sea Grape Drive, San Pedro Town, Ambergris Caye, Belize.

Within minutes on foot you can reach Rico’s Bar & Grill (about 10 m from the resort), San Telmo Restaurant (≈100 m) and The Baker café (≈150 m).

Yes. The resort lists a “Belize Barrier Reef Immersive Marine Conservation Residency” among its special offers on the Alaia Belize website.

Yes. All 154 accommodations feature heating in addition to air-conditioning and ceiling fans, ensuring year-round comfort.

Yes. The Garden View Reef House Two Bedroom Suite, for example, lists a dishwasher among its kitchen amenities for added convenience.

Yes. Several room categories—such as the Resort View Vista Studio, Oceanview Vista Studio and select suite options—are offered on a non-refundable, pay-in-advance basis that must be settled with the property before arrival.

Minimum stay requirements are in effect during peak and holiday periods. The exact number of nights varies by travel date, so guests should confirm the current policy when making a reservation.

Room rates are quoted exclusive of the mandatory government tax and service charge, which will be added separately. No additional resort fees are currently applied.

In-Room Dining is available daily, with breakfast from 6:30 a.m.–11:00 a.m. and an all-day menu from 11:00 a.m.–11:00 p.m. Operating hours for other venues are: Sea Salt Restaurant (7:00 a.m.–11:00 a.m. and 5:00 p.m.–10:00 p.m.), The Terrace Bar (12:00 p.m.–10:00 p.m.), Blue Hole Poolside Grill (11:00 a.m.–5:00 p.m.), The Deck Restaurant (5:00 p.m.–10:00 p.m.), Beach Bar & Pizzeria (11:00 a.m.–10:00 p.m. or 12:00 p.m.–10:00 p.m.), Vista Rooftop (1:00 p.m.–10:00 p.m.), and Arlie’s (5:00 p.m.–12:00 a.m.). The provided details do not indicate whether reservations are required.

Yes. The front desk is staffed around the clock, ensuring assistance is available to guests 24 hours a day.

Yes. The resort provides 24/7 on-site medical assistance or immediate access to a nearby clinic for any emergencies.

Alaia Belize does not provide complimentary snorkeling equipment. Guests can rent snorkeling and dive gear for an additional fee.

Drones may be flown on-site with prior clearance from the resort’s security and management team. Operators must also obtain the required Belize drone permit, which is mandatory for flights anywhere in the country, especially near aerodromes.

Alaia Belize accommodates larger families and groups with 2-bedroom configurations that connect a studio to a one-bedroom suite. For additional space, the resort also offers 3-bedroom villas and 3-bedroom Reef House suites.

Self-service washers and dryers are not available. Professional laundry service is offered and is charged on a per-item basis.

Alaia Belize does not have backup power generators on-site; consequently, in the event of an island-wide outage, electricity and associated essential services may not be available.

Alaia Belize is an Autograph Collection hotel within Marriott International and participates in the Marriott Bonvoy loyalty program. Guests earn Bonvoy points on eligible charges during each stay.

Early check-in and late check-out may be requested; approval and any associated fees depend on room availability and the guest’s membership tier.

Alaia Belize provides daily passes for non-registered visitors. Guests may select a standard day pass with pay-as-you-go purchases or an all-inclusive pass that grants full use of all resort facilities and unlimited food and beverages from 11:00 a.m. to 5:00 p.m.

Guest rooms are equipped with 110 V / 60 Hz electrical outlets, identical to those used in the United States.

Complimentary bottled water is supplied in every guest room and replenished daily. Tap water is not considered safe for drinking.

Studio accommodations include a mini-fridge, while one-bedroom and two-bedroom suites, as well as villas, offer full stainless-steel refrigerators. No in-room minibars are provided, so no minibar charges apply.

Housekeeping is conducted daily. An evening turndown service is provided each night.

Certified lifeguards are not stationed at the resort’s pools or beach areas. Prominent safety signage is displayed around each pool to inform guests and encourage responsible water use.

Guests typically experience symmetrical download and upload speeds ranging from 15 Mbps to 45 Mbps throughout the resort.

Alaia Belize features three onsite swimming pools—two designated for families and one exclusively for adults. The main family pool includes a shallow zone suitable for children and non-swimmers, along with a heated baja shelf.

Yes. Alaia Belize maintains 24/7 on-site security personnel to safeguard guests at all times.

Resort staff speak English and Spanish. Assistance is readily available in either language for international guests.

Alaia Belize does not provide on-site currency exchange services. The concierge can direct guests to nearby banking institutions for their currency needs.

Alaia Belize does not offer an on-site business center or dedicated computer workstations with printing and scanning services. Guests can, however, access reliable internet in the resort’s open common areas.

Every guest room is equipped with both an iron and an ironing board for added convenience.

Yes. The resort maintains its own vegetable garden on the property, adding greenery to the grounds and supporting its culinary operations.

Guests can settle charges with major credit cards, including American Express, Visa and Mastercard, in addition to paying with cash.